at corelab studios, we’ve redefined the way you experience fitness by blending the precision of Pilates with the power of strength training on 'The Station', our revolutionary Power Reformer. As Frankfurt’s first Power Reformer Pilates studio, we deliver highly effective, 50-minute full-body workouts that challenge and transform your core strength and overall flexibility and mobility.
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FAQ
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How do I book a trial session?
Download and register using the 'corelab studios' app. Once registered, email us at info@corelabstudios.com or send a WhatsApp message to +49 1523 6611720 with your full name. We will add a complimentary credit to your account, allowing you to book your first class for free.
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How can I purchase a gift certificate?
On the app (bottom right, click on the "Store" icon) or directly at our studio. If you purchase the gift certificate through the app, please email us at info@corelabstudios.com the recipient's name, so we can send you the gift card as a PDF via email.
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How can I buy credits?
You can buy credits via the 'corelab studios' app. Go to 'Memberships' at the bottom in the middle and click on 'Buy Credits' at the top.
You can also purchase credits in person at the studio.
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I'm new to Wellpass, how can I participate?
Please download and register with the 'corelab studios' app. After that, send the screenshot of your Wellpass membership confirmation email with the subject 'Teilnahmebestätigung: your name' to wellpass@corelabstudios.com. We will add 6 credits per month to your account, and you will receive an email confirmation with the membership terms and conditions.
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I bought a 2 credit ‘intro-pack’, I booked one class but cannot book the second one.
Most likely your credit expired. The second credit from the ‘intro-pack’ expires one month after your first booking. Please contact us at info@corelabstudios.com or WhatsApp +49 1523 6611720, and we will re-add the credit.
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I need to cancel/change my class
Classpass and Wellhub/Gympass: Please contact them directly to cancel. p.s. we cannot mark you as present if you do not attend the class.
Wellpass: If you cancel less than 12 hours before the class starts, there is a 19€ late cancellation fee. If you cancel more than 12 hours before, you will get your class credit back to book again in the future.
Commit clients: If you cancel less than 12 hours before the class starts, you will lose the credit. However, with your ‘commit’ membership, you are allowed to late cancel once per month and receive your class credit back. Please email us to take advantage of this option.
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I received an email about a cancellation fee
You canceled a class less than 12 hours before it started. Please pay the fee via the app in the 'Store' section at the bottom right, or via bank transfer to (IBAN: DE64700202700020307685/BIC: HYVEDEMMXXX).
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How does the waitlist work?
If a class is fully booked, you can join the waitlist. When a spot becomes available, you'll receive an email notification. To claim the spot, simply open the app, go to 'Bookings' at the bottom, select 'Waitlist,' and book the class. Please note that the 12-hour late cancellation and no-show policies still apply.
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I'm running late
If you are a regular client, you can arrive up to 5 minutes late, but you will miss the core warm up. If it is your first time, you cannot participate for safety reasons as we will not be able to introduce you to the workout and check for any injuries.
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I forgot something at the studio
Please write a WhatsApp to +49 1523 6611720. We will check the studio and get back to you.
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I want to book a private session
Please note that times are limited to early mornings or late evenings. If this works for you, email us at info@corelabstudios.com with the details and goals for your private session. Check out the app under 'Memberships' -> top right 'Buy Credits' for private session prices.
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We want to book a private event at your studio
We would love to host your event! We need at least one month in advance to plan it within our course schedule. We also require a minimum of 14 participants and the invoice to be paid before the event. Please email us at info@corelabstudios.com with the following information:
- Date and time suggestions
- Number of participants
- Language preferences
- Intensity level
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I got an email for my birthday with a 10% discount, how can I use it?
Please enter a credit card in your corelab studios app and email us at info@corelabstudios.com with the product or service you would like to use it on. We will process the discount for you. If you don’t have a credit card, we can also process the discount via a bank transfer and we will add the credits to your account.
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I'm going on vacation/have an injury, how can I not lose my credits
If you are a ‘commit’ member, you can pause your membership while you are away. To take advantage of this, please email us at info@corelabstudios.com with the time window when you will be away, and we will pause your membership. Please note that we can only pause your membership in monthly blocks, and not by one or two weeks.
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What payment options do you have?
The easiest way is to add a credit card or your bank account information in the corelab studios app.
You can also pay via bank transfer to this account (IBAN: DE64700202700020307685/BIC: HYVEDEMMXXX).
